Privacy Policy

1. Introduction

Welcome to BoardBooking.

BoardBooking is dedicated to providing a premium workspace marketplace for startups, corporates and professionals to discover and book distraction-free workspaces instantly. Protecting personal information is a top priority. This Privacy Policy governs data collection, processing and usage practices across the platform. It covers choices regarding the use, access and correction of personal information.

By using the website www.boardbooking.com, the mobile application, or any related services (collectively, the "Platform"), you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, you must not access or use the Platform.

2. The Information Collected

BoardBooking collects information to provide and improve flexible workspace services, from cozy desks to executive meeting spaces and conference halls. The types of information collected are categorised as follows.

2.1. Information provided directly

This is information voluntarily provided when you register for an account, book a premium boardroom or coworking space, communicate with Hosts, or contact customer support.

• Identity Data: Your first name, last name, username or similar identifier, and a profile photograph.
• Contact Data: Your billing address, email address and telephone numbers.
• Profile Data: Your password, booking history, Request for Proposal (RFP) bidding details, preferences and survey responses.
• Communications: Support tickets or messages sent through the Platform's messaging features.

2.2. Information collected automatically

When you interact with the Platform, certain information about your device and usage is automatically collected to optimise traditional and AI search overviews.

• Technical Data: Your Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and the technology on devices used to access the Platform.
• Usage Data: Information about interactions with the Platform, such as location and space-type dropdown queries, viewed media carousels, and time spent on listings.
• Location Data: Approximate location from an IP address, or more precise location from a mobile device's GPS signal where permission is granted, to optimise localised results like “coworking space near me”, “board meeting room near me” or “conference hall near me”.

2.3. Information from third parties

Information about you may be received from other sources.

• Third-Party Services: Linking, connecting or logging in to a BoardBooking account with third-party social logins (e.g. Google, Facebook) may transfer registration and profile information from that service.
• Background Information: For certain workspace providers (“Hosts”) and to the extent permitted by applicable law, background check information may be obtained from third-party vendors.

2.4. Financial information

When making a booking, payment information is required. This information is processed directly by third-party payment processors. BoardBooking does not store full credit card information. Only a transaction token, the cardholder's name, the last four digits of the card and the expiration date are received, as permitted by law and payment card industry standards.

3. How and Why Information is Used

Personal data is only used when the law permits. Most commonly, personal data is processed in the following circumstances.

4. Disclosure of Information

Customer lists are never sold, rented or leased to third parties. Information may be shared with the following categories of third parties.

• Workspace Providers (Hosts): Your name and relevant booking information are shared with the Host of the booked workspace or conference venue to facilitate reservations and background verification.
• Third-Party Service Providers: External companies perform functions such as payment processing, data analysis, push notification delivery, and cloud hosting via Content Delivery Networks (CDN).
• Professional Advisors: Personal data may be disclosed to lawyers, bankers, auditors and insurers where necessary.
• Business Transfers: In the event of a merger, acquisition or reorganisation, information may be transferred as part of the transaction.
• Legal Requirements: Information may be disclosed if required by law or in the good-faith belief that such action is necessary to comply with a legal obligation, protect rights, or protect the personal safety of users.

5. International Data Transfers

BoardBooking operates globally. Information may be transferred to and processed in countries other than your resident country. Appropriate safeguards are enforced to require that personal information remains protected in accordance with this Privacy Policy, implementing Standard Contractual Clauses for transfers with third-party service providers.

6. Data Retention

Personal data is retained only for as long as reasonably necessary to fulfil the collected purposes, including satisfying any legal, regulatory, tax, accounting or reporting requirements. Data may be retained longer in the event of a complaint or a prospect of litigation.

7. Data Security

Appropriate technical and organisational security measures are designed to protect the security of any processed personal information. These measures include data encryption and access controls. However, the internet cannot be guaranteed to be 100% secure.

8. Data Protection Rights

Depending on your location and subject to applicable law, you hold the following rights.

• Right to Access: Request copies of personal data.
• Right to Rectification: Request corrections for inaccurate or incomplete information.
• Right to Erasure: Request the deletion of personal data under certain conditions.
• Right to Restrict Processing: Request restrictions on data processing.
• Right to Object to Processing: Object to the processing of personal data.
• Right to Data Portability: Request data transfers to another organisation or directly to you under certain conditions.

To exercise any of these rights, direct inquiries to info@boardbooking.com.

9. Cookies and Tracking Technologies

Cookies and similar tracking technologies track activity on the Platform, including LocalBusiness and EventVenue JSON-LD schema interactions. You can set your browser to refuse cookies, though disabling them may render parts of the interactive search bar or media carousels inaccessible. See our Cookie Policy for detail.

10. Policy for Children

The Platform is not intended for children under 18, and data relating to children is not knowingly collected. If personal information from a child under 18 is discovered, immediate steps will be taken to delete such information.

11. Changes to This Privacy Policy

BoardBooking reserves the right to amend this Privacy Policy. Active users will be notified via a prompt requiring a "Force Update" within the mobile application, or via push notification regarding policy changes.

12. Contact Information

For questions, technical registration requests, or concerns regarding these data practices, direct correspondence to: